Is your Amazon Firestick remote not working? There are several ways to troubleshoot and fix the problem. You can try resetting the device’s connection to it, connecting your remote and the Firestick properly, or making sure there’s a clear path for connection between both. You may also need to replace the batteries in your Firestick control if you have used them for a long time.
If the remote control on your Firestick stops working, you won’t be able to watch your favorite shows, and this defeats the purpose of having one in the first place. In some cases, you may not be able to switch on your TV at all. Thankfully, there are several options for repairing a broken Firestick control.
How to Fix Firestick Remote Not Working
1. Replace the batteries
It may appear basic, but worn-out batteries can be why your remote isn’t working. Using the remote every day consumes energy, hence the need to check and replace the batteries. Here’s how to do it:
- Carefully remove the battery cover at the back of your Firestick remote.
- Most Firestick remotes require two AAA batteries.
- Replace the batteries with fresh ones and try using the remote once more.
If this does not work, move on to the next solution:
2. Remove any Obstructions
Although your Firestick remote is wireless, it still requires room to connect to the Firestick device. Sometimes, objects such as a game console or a stack of books might be blocking your remote or Firestick and should be removed.
Also, any nearby devices that emit radio signals, such as Wi-Fi routers or microwaves, should be moved to other spaces in the room to allow the remote and device to pair seamlessly.
- There should be a clean line between your remote and the Firestick for best performance.
- Disconnect and reattach the remote control, then try again to see if it works now.
3. Restart the Connection
If the batteries aren’t the problem and you have a clean line of sight, you may need to restart the remote and the Firestick connection. It’s possible that unplugging and plugging back the remote from your Firestick will solve the problem.
If you don’t have an actual remote, you can use your iPhone or Android device as a virtual remote.
- Select “Controllers & Bluetooth Devices,” then “Amazon Fire TV Remotes” from the Settings menu.
- Press the menu and then the “Select” buttons on the remote that aren’t working – it’ll probably just be named Amazon Fire TV Remote. It will remove the remote from the list.
- Select “Add New Remote” from the drop-down menu, press and hold the Home button on the unpaired remote.
To pair the remote, press two buttons on it simultaneously. Your Firestick will re-pair with the remote, possibly restoring functionality.
4. Reset the remote control
If unpairing the remote doesn’t work, try resetting it; this restarts the remote’s internal software and hardware and refreshes the connection.
Your remote control’s resetting procedures vary depending on your remote type. You’ll need to unplug the Firestick from its power supply and press and hold certain buttons on the remote.
While most connection issues are caused by the remote, there’s always the possibility that your Firestick is to blame. You can factory reset your Firestick if none of the previous procedures worked.
The Firestick’s data will be erased if you factory reset it, restoring it to the state it was when you bought it. You’ll have to redownload your apps and log into your accounts again.
It’s inconvenient, but it’s also an excellent approach to solving the problems from your remote. Remember that you’ll need at least one connectable remote, even if it’s just the virtual remote in the Fire TV smartphone app.
- Select “My Fire TV” from your Firestick’s Settings menu.
- Click on “Reset to Factory Defaults” from the drop-down menu, then confirm your selection.
- You’ll need to set up your Firestick as if it were brand new after the factory reset.
- Allow the device to reset for a few minutes. Set it up as if it were fresh once it’s finished.
Contact Amazon
If you’ve followed the above instructions and your Firestick remote is still not working, the issue is likely more severe than you can solve. In this scenario, you should contact Amazon directly for assistance.
Customer support experts from Amazon can assist you with almost any Fire TV issue. If they can’t find out what’s wrong, there’s a chance you can send your Firestick in for a replacement.
How to Repair a firestick remote
When you buy a new Firestick or Fire TV device that includes a remote, it should pair automatically. When you first set up your Fire Stick or Fire TV device, it should immediately recognize remote control inputs.
In rare cases, the Fire Stick and remote may not have been paired, or your Fire Stick and remote may have become unpaired due to a bug over time. When this occurs, the problem is usually resolved by re-pairing the remote. When purchasing a replacement remote, you must always pair it before use.
Follow these steps to link a Fire Stick remote:
- Ensure that your Fire Stick is plugged in and turned on.
- Wait for your Fire TV to power up.
- Maintain closeness between your remote and your Firestick device.
- Press and hold your Fire TV remote’s Home button for a few seconds.
- Release the Home button and test the remote to check if it functions properly.
- If the remote still does not work, press the Home button again; it may take multiple tries to make it work.
Conclusion
It’s never fun to be unable to use your Firestick’s remote control. Everything has a solution, and the remote is no exception. The most usual fixes are resetting and re-pairing the remote or replacing the batteries. If none of the solutions in this article work, you should contact Amazon’s customer service or get a new remote.
