Netflix is a streaming service that allows members to watch TV shows and movies on devices that connected to the internet without commercials.
If Netflix doesn’t work, there’s a network connection issue, a device issue, or a Netflix app or account issue.
This guide will show you how to fix many common Netflix issues without waiting for a solution from Netflix support. Netflix may be down, but in most cases, you can fix it if you see a Netflix error or can’t stream.
When asking yourself, “Is Netflix down?” Or “Why are these Netflix issues happening?” This guide will help you solve the issues on a regular basis and you can return to watching Netflix.
We’ve researched the most common Netflix problems. Because Netflix is interconnected across various devices, this overview will briefly touch on issues with Netflix on mobile.
Below are some common Netflix issues and troubleshooting tips to help you fix Netflix.
1. Netflix App Crashing Error
It’s happened to all of us, our favorite apps suddenly start crashing every time we try to use them and we resort to panic. After the initial panic is resolved, there are some steps you can take to fix the problem.
Smart TV users should do the following:
- Unplug your TV from the power source and wait for at least 1 minute.
- While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it. If you can’t find the power button on your TV, you should leave the TV unplugged for at least 3 minutes.
- Plug your TV back in.
- Turn your TV back on.
- Try Netflix again.
Smartphone users should start by forcing the Netflix app to stop. If that doesn’t work, try turning your smartphone off and then back on.
If that doesn’t work, you’ll need to remove the app and reinstall it from the appropriate app store. The same method applies if you are using a set-top streaming box.
2. Netflix’s servers Down
If the Netflix app fails to load or the movie or TV show doesn’t start, it’s possible that the Netflix service itself is down or offline. Use this link to see if there’s a problem with your Netflix server. If so, there’s nothing you can do, but wait for them to fix it.
3. Restart The device
It’s almost a cliche, but restarting your device often actually fixes lots of problems with a failed app or system.
4. Sign out of Netflix on all devices
In some cases, using Netflix on multiple devices can cause conflicts within the Netflix server, even if your netflix membership allows it. This can be fixed by logging out of Netflix at once on all devices.
You can do this in your Netflix website account settings. After logging in, access the account settings from the icon on the upper right. Be sure to click ‘Sign out from all devices’, wait a few minutes, and then log back into your device.
You can also sign out from all devices from the app on your mobile device. Open the other menu at the bottom, tap Account, and select ‘Sign Out’ from all devices.
However, you could first try signing out of Neflix on just your TV to see if the issue resolves itself.
5. Update your operating system
Whether you’re using a smart TV, game console, smartphone, or tablet, some apps will stop working if a system update is available, so always stay up to date with the latest operating system for your device.
Try to keep it in good condition. System updates can also fix bugs that may interfere with the proper operation of your Netflix app.
6. Netflix 4K Problem Fixing
You need a TV that supports 4K and optionally a device that can stream HDR, Netflix in 4K HDR, and an internet connection fast enough to use Netflix in 4K. You also need to subscribe to the most expensive Netflix plan.
Some users will run into Netflix 4K issues due to not having one of the above. You also need to be watching shows or movies available in Ultra HD. Most Netflix originals and a few other shows are part of this collection.
Make sure you plan can stream UltraHD and on 4 screens. You can check your plans on your Netflix account.
7. Check Your Network
If Netflix isn’t working on your TV, the problem could be entirely from your network connection or settings. Go to the App’s Get Help page and select ‘Check Network’ A diagnostics will be run to determine if you have a bad network connection.
If you still have problems with your Netflix service and this guide does not resolve the issue, please contact Netflix. Netflix offers chat and phone options for discussing Netflix issues. You can also use Netflix’s Twitter option to contact @NetflixHelps.
If Netflix confirms that the problem you’re experiencing isn’t from their software, you need to contact your device manufacturer.