PS4 keeps disconnecting from WiFi? This is a common problem that many gamers face when playing games on the console. Luckily, there are some simple things to do to fix this issue on your own.
In this article, we will discuss how to reconnect PS4 to WiFi and troubleshoot the connection issues causing the disconnection.
If you’re a PlayStation fan and have struggled with a PS4 that keeps disconnecting from the WiFi, then this blog post is for you. Keep reading and implement these quick fixes to get your console back up and running in no time.
Let’s get started!
Why Does My PS4 Keep Disconnecting From WiFi?
There are many reasons why your PS4 console might be disconnecting from the WiFi. Some of them include:
- Hardware problems in either your PlayStation or router
- Network configuration problems on your end
- Interference from other devices using the same channel as your WiFi.
How to Fix PS4 That Keeps Disconnecting From WiFi
We have selected nine fixes that will most likely resolve the connection issue you’re facing. Try each one after the other.
If you try all the steps mentioned below and your PS4 still disconnects from WiFi, it might be a hardware issue with either your router or PlayStation. Call your ISP for help or get in touch with Sony customer service to troubleshoot further.
1. Restart Your Router
You might be surprised, but the easiest fix that most people often overlook is restarting their router. This simple step has a high success rate of resolving the problem.
Follow these steps:
- Turn off your PlayStation.
- Unplug the router for 30 seconds and then plug it back in.
- Turn on the PS4 console again, wait till you see the home screen, and then try connecting to WiFi. Restarting your router will clear all temporary data and allow you to connect with a fresh start.
If your PS console still disconnects from the internet, then it’s time to try something else.
2. Restart Your PlayStation
If restarting your router didn’t work, then it’s time to try restarting the device itself. Follow these steps:
- Press and hold the power button on your PlayStation controller for a few seconds.
- Select Power for the display
- Tap on Restart PS4
- Turn on the PlayStation again and wait until you see the home screen.
- Connect to WiFi as usual.
If your PS4 is still disconnecting from the internet, try the next fix.
3. Select a Frequency Band
Older Ps4 consoles support only the 2.4GHz band, but the newer PS4 PRO supports both 2.4GHz and 5.0GHz. If you have the PS4 PRO, your device will occasionally switch between the two bands to use the faster frequency. This can cause WiFi disconnection issues.
If you have a dual-band router, you can select a frequency band on your PS4 console. This way, the console will stay connected on one band without making an automatic selection from time to time.
- Go to Settings > Network > Setup Internet Connection > Use Wi-Fi > Easy.
- You will see your network list on this screen
- Next, click on the Options menu at the bottom left of the screen
- Now select the preferred frequency band, 2.4GHz or 5.0GHz
4. Restart the Game
If your PS continues to disconnect from the internet, try restarting the game you are playing. This may resolve any network or connectivity issues that might be causing the disconnection.
If restarting your game didn’t work, try canceling and re-selecting your online session on PSN.
- To restart the game:
- Press the home button, and you will be sent to the home screen.
- Select Settings, and a menu will appear.
- Close the game and then restart it by clicking through
5. Reinstall the Game
If you have tried all the tips mentioned above and your PS console still disconnects from WiFi, it might be a problem with the game.
Try uninstalling the game and reinstalling it. This should fix most of the connection issues with online games. Follow these steps:
- Go to Settings your menu and highlight the problematic game
- Click on options, then delete.
- Reinstall it and see if the problem persists.
If you’re still having disconnection issues, continue with the next fix.
6. Remove Interference
If none of the previous fixes worked, try removing any possible interference from your WiFi network.
Try turning off other wireless devices such as microwave ovens, cordless phones, and baby monitors within close range.
Also, try moving your router to another location as well. If you can move it to the same room as your PlayStation, you’ll have a better chance of avoiding interference.
7. Change the PS4 DNS settings
If you are still having PS4 disconnection issues, then try changing your DNS settings. To do that, follow these steps:
- Go to Settings > Network > Use WiFi
- Now select the Custom option and click on Automatic
- Under DHCP hostname, choose Do Not Specify
- Select Manual under DNS settings
- You will find primary and secondary DNS options
- For primary DNS, enter the digits 18.104.22.168
- For secondary DNS, enter 22.214.171.124
- After this, move on to MTU settings and choose automatic
- For proxy server, click Do Not Use
- Finally, test the internet connection by clicking on the appropriate button
8. Use a Static IP Address
You’re using a dynamic IP address if your IP address settings are set to ‘automatic.’ The dynamic IP address changes when you reboot your router or when your ISP issues you a new address.
The static IP address, on the other hand, is fixed and will not change. As a result, when it comes to internet access, static IP addresses are more reliable.
This is how you do it.
- Go to Settings> Network > View connection status
- Take note of the IP address, subnet mask, and default getaway, then return to the previous menu.
- Go to internet connection > Use WiFi
- Custom > Manual
- Enter the first three digits of your IP address, then a number between 2 and 255 for the last digit.
- You’ll need to type in the default gateway and subnet mask that you put down earlier.
- MTU settings > set to Automatic
- Click ‘Do not use’ under Proxy server.
Now is the time to test your internet connection and use WiFi.
9. Reset Your PS4 Console
Nothing has worked so far? See if this last fix helps. You will have to reset your PS4 device.
To do that, follow these steps:
- Completely turn off your PS4 console.
- Unplug the power cable from the back of the console and wait a few minutes.
- Connect the power cable again.
- Wait for two beeps after holding the power button for a few seconds.
- Connect your DualShock 4 controller to your PlayStation 4 device. ( with a USB cord)
- Select ‘initialize PS4’ with the X button.
You’d get two options: Quick and Full. The Quick Option takes a couple of minutes while full takes a couple of hours.
Use an Ethernet Cable if Nothing Works
If nothing else has worked, try using an Ethernet cable instead of WiFi. Ethernet cable connections guarantee stable internet connections and offer faster speeds than WiFi, but you’d have to deal with the wire/cable.
How to Connect PS4 to Wifi Using Ethernet Cable
- Connect the ethernet cable to the router’s and PS4’s ethernet ports. You’d likely hear a small snap when you connect the cable to your PSA’s LAN port; this often signifies a successful connection.
- Switch on the PS4 and the router.
- Go to the PS4 Settings menu.
- Select Network > Set up internet connection > Use LAN cable > easy
With all the information in this article, you should be able to fix your PS4 WiFi connection problem. If you are still having problems, contact Sony Support or visit the PlayStation Forums for more assistance.
If nothing works, you can always try using an Ethernet cable. This is a reliable way to connect PS4 to the internet.