Fix Samsung Smart Hub Not Working

The Samsung Smart Hub is a feature that allows users to surf the web, download apps, play new games, and chat with friends. What should you do if your Samsung TV Smart Hub stops operating, keeps updating, or refuses to update?

Why is Samsung Smart Hub Not Working?

There are several reasons why this happens, and it would be best to look at those reasons to understand their origins before rushing right into the solutions. It could be a pending software update or a device’s power flow problem.

Here is a list of all possible reasons to give you a clearer idea of what you’re up against:

Samsung Smart Hub Won’t/Continues to Update

If your Samsung TV’s Smart Hub needs to be updated, you’ll most likely take the necessary actions right away. This action is a means to keep the system’s software up to date and ensure it runs smoothly.

If you can’t get your Smart Hub to update, you can run into problems with the hub itself. Furthermore, if the Smart Hub continues to update and you do nothing about it, you might lose access to the feature.

To Update your Samsung Smart Hub:

  • Navigate to “Settings” > “Support” > “Software Upgrade” > and then “Update Now” to update your Samsung Smart Hub over the internet.
Samsung TV Support Menu
Software Update on Samsung smart TV
Update Now on Samsung smart TV

The update will be complete and be applied the next time you switch on your TV.

Check your internet connection if your Samsung TV Smart Hub won’t update or continues to update repeatedly. A bad connection can cause problems updating.

If you are experiencing an update that lasts longer than it should, you can also reset your Smart Hub, although internet issues are the most common source of this problem.

If updating your Samsung TV’s software does not stop your connection problems, check your internet connection as previously recommended. If your internet connection is weak, your TV may struggle to connect or may not connect at all.

To check your internet connection status, go to “Home” > “Settings” > “Network” > “Network Status.”

Samsung Network Menu
Network Status on Samsung smart TV

Reset your TV

If neither of these options is successful, one of the simplest and oldest tricks in the TV book is to reset the TV itself. Disconnect the TV from its power source and leave it to sit for 2–10 minutes, or press and hold the power button for 5 seconds before turning it back on.

You can also unplug the TV from its source and wait 30 minutes before turning it back on, which works better in some instances than the shorter resetting time.

Other Fixes to try if Smart Hub isn’t working on your Samsung TV 

Due to its inability to connect, Samsung TV owners often can’t get their Smart Hub to start upgrading. This issue usually results in a notification stating that the connection is not working or that the connector is buffering indefinitely.

The Smart Hub is the heartbeat of your Samsung TV, and without it, the TV would be nothing more than a black box above your mantle.

If your Samsung TV’s Smart Hub isn’t showing up, isn’t available, isn’t working, or says “Not Supported,” there’s a simple remedy that will usually have everything operating again in minutes.

Start a Smart Hub reset by hitting the ‘Home’ button on your remote, then selecting “Settings,” “Support,” “Self Diagnosis,” and finally “Reset Smart Hub.”

Samsung Smart TV Support
Self Diagnosis Samsung TV
Reset Smart Hub Samsung

After the reset, your Samsung TV will automatically restart, and you should have full access to the Smart Hub. Many users have found success with second and third attempts if the initial attempt fails.

If your Smart Hub is not restored after the first reset, try it a few more times. If a restart were insufficient or impossible, you’d discover how to execute a power cycle here. This procedure will wholly restart your TV, but it will also help to ensure excellent boot and clean services.

Power Cycle

Power cycling often solves a plethora of TV gadget issues. Follow the instructions below to execute a power cycle:

If your Samsung TV’s power cable is linked to a power divider or strip, it is highly recommended to plug it directly into the wall outlet.

You will avoid any more issues due to the power strip gadget malfunctioning. If your Samsung TV Smart Hub still won’t turn on after a power cycle, there’s a chance it’s due to a bad network connection.

If your network isn’t strong enough, you won’t benefit from any streaming services or broadcasts from the Samsung Smart Hub. To perform a power cycle:

  • Unplug the power cord but keep the Ethernet cable connected.
  • Wait for ten seconds.
  • If the light continues to illuminate, remove the green lid and the battery from the inside.
  • After the light turns off, replace the battery and close the cover.
  • Reconnect the power cord to the hub.
  • Wait for the hub to reset, which should take about 1-2 minutes. Restart your app to determine if it is online after the light is a solid color.


If you’ve exhausted all other options, you’re left with the prospect of a hardware problem. Don’t give up just yet; perhaps, there are still a few things you can attempt at home to remedy the problem.

Start by putting your Smart Hub on another TV to see how it works. If it does not work, there is most likely a problem with the hardware. In this case, it could be the power cord, and the only thing left to do at home would be to replace it. Check for the problem with a brand-new cable if possible.

If the present Smart Hub does not work, try plugging it into a different wall outlet. We may now assume that your Smart Hub is experiencing a hardware issue, particularly if subjected to physical or water damage. If nothing else has worked, we recommend contacting the Samsung support team for more assistance.

We recommend discussing all your trials so far when you contact them to prevent repeating recommendations.