Like any other app, Spotify isn’t perfect and occasionally won’t work on your PS4. There are numerous reasons for this, and we’ve put together several potential solutions to fix Spotify if it isn’t working on your PS4 console.
Reasons why Spotify is not working on PS4
If Spotify stops working on your PS4, it might be because of one or more of these reasons:
1. Server error
2. Poor internet connectivity
3. Slow internet speed
4. Spotify bugs
5. PS4 issues
6. Database error
7. DNS error
8. Spotify app error
9. PS4 console error
Steps to fix Spotify not working on PS4
1. Check PSN server status.
This step is the first you should try before troubleshooting. One of the first things you must do is ensure that the PlayStation Network services are up, running, and working perfectly. You can check it out by clicking this link.
PSN server issues are typically resolved within a short period, and they will usually provide a timeframe for when the outage resolution is expected.
2. Check internet connection.
If you have a problem with your internet connection, PS4 apps may not work correctly. You can troubleshoot your network to ensure that your PS4 has a good connection. Refreshing your modem, router, switch, or any other network device may aid in the removal of bugs and the resolution of minor connection issues.
3. Run a speed test.
If your internet connection speed is lagging, you should address the issue before proceeding with the remaining solutions. To go online and perform online tasks, your PS4 must have a minimum download and upload speed of 5 Mbps. To see if this is the case, try running a speed test after refreshing the network devices.
Note: If you are unfamiliar with troubleshooting network connectivity issues such as poor or slow connection, contact your Internet Service Provider for assistance. Some network issues may require only your ISP to resolve, so involving them here is the best option for you.
4. Restart the app.
If everything on the server-side is functioning normally, the next step is to force-close and restart the app.
To close the Spotify app, do the following:
• Press the PS button on the controller to return to your Home screen.
• Locate and highlight the Spotify icon, but do not click on it.
• Press the OPTIONS button on your controller.
• Click the Close Application button.
• Click OK to confirm.
• Restart Spotify and see if you’ve resolved the issue.
5. Reboot your PS4.
If Spotify is still not working, you can reboot the console to refresh it. This action will allow the PS4 to clear its system cache, resolving the minor bug causing the app not to work correctly. Here are the steps to take:
• Switch off the PS4.
• Unplug the PS4’s power cable and wait 30 seconds.
• After 30 seconds, reconnect everything and power on the console.
• Launch Spotify and verify that it is operating normally.
6. Rebuild Database
To rebuild your database, you have to:
• Turn off your computer.
• Press and hold the power button until you hear the second beep to enter safe mode.
• Connect your controller.
• Press the PS button.
• Select Rebuild Database from the menu section.
• After that, restart your PS4.
7. Use another DNS
If Spotify is still not working, try changing the DNS server on your console. Change the DNS on your console and see if Spotify works again.
ISP-provided DNS servers may occasionally fail or cause slow browsing. You can also use Google DNS for free.
8. Reinstall Spotify.
Check to see if deleting and reinstalling Spotify on your console will restore the app’s regular operation.
Here are the steps to delete your Spotify app:
• Press the PS button on the controller to return to your Home screen.
• Locate and highlight the Spotify icon, but do not click on it.
• Press the OPTIONS button on your controller.
• Click the DELETE button.
• Click OK to confirm.
• After deleting the app, reinstall your PS4 and restart it.
9. Refresh PS4
Back up everything you want to keep on a different device, such as a USB drive. Reboot into safe mode and select initialize PS4 from the menu.
This deletes everything on your PS4. Following that, reinstall all of your software and apps to resolve Spotify Not Working On PS4.
10. Try another device.
Try opening Spotify on your mobile device first and then selecting a device (your PS4) to listen on.
Here’s how you do it:
• Make sure Spotify is activated on your PS4.
• Launch Spotify on your smartphone (using the same account as in your console).
• In the Spotify app (mobile), tap the Devices icon at the bottom and make sure your PS4 is selected.
• Verify that Spotify is working normally.
Why isn’t my Spotify working on my PS4?
If you get this error, log out of PSN and re-login on a computer or device, then unlink your Spotify account from your PSN account. Return to PSN on your PS4 and launch the Spotify app, where you’ll enter your login information for a new account.
How can I play Spotify while playing PS4?
Open Spotify on your PS4, listen to a song, go back to the home screen, and then back to your game. Navigate to the Quick Menu’s Music section and select a song to play. Add a Spotify section to the Quick Menu.
Why does my Spotify say error connecting to PlayStation Network?
You must log out of your Spotify and PlayStation accounts, then on your PlayStation, try to access Spotify. You could also attempt to connect your two accounts online.
How do I uninstall Spotify on PS4?
Simply exiting the Spotify app will disconnect your Spotify account from your PS4. You can also unlink your Spotify account by logging into your PlayStation Network account, going to the PS Music page, and clicking “Unlink.”
