Remote Play is a fantastic Xbox gaming feature that gives players complete control over how they play their Xbox games.
While today’s wireless controllers are more convenient than previous wired controllers, they are not without flaws; this is a common complaint among many Xbox owners.
I’ll show you how to troubleshoot your Xbox, and by the end of this guide, you’ll be back in the game.
How to fix Xbox remote play not working
1. Disconnect from other controllers
Keep in mind that Remote Play only allows for one connection at a time. So, if you want to play a game with someone else, you can’t. If you go to a friend’s house and pair your controller with his Xbox, you’ll need to pair it again with yours.
If you already have eight controllers connected to your console, you will be unable to connect to additional controllers because the Xbox supports a maximum of eight controllers. You can’t connect any more controllers after this point.
To disconnect one or more controllers, hold the Xbox button on one of them and select Turn Controller Off from the resulting menu, then connect the new controller once more.
2. Check batteries
If your Xbox One controller doesn’t turn on, check the batteries to ensure they aren’t dead. The controller will not turn on if the batteries are low. Remove the back cover and replace the two AA batteries before attempting again.
You need to ensure that your batteries are fully charged. Return to the Home menu by pressing the Xbox button, then look for the battery icon in the top-right corner. If the batteries are low, you should replace or charge them as needed.
You can also get rechargeable batteries by purchasing the Xbox Rechargeable Battery kit.
3. Cover Distance
Check to see if your Xbox controller is out of range. Although Xbox controllers are wireless, there is a limit to how far away any wireless device can travel before experiencing a dropped signal or a sloppy connection.
According to Xbox Support, the wireless range of the Xbox controller is approximately 19-28 feet. If your controller keeps disconnecting, try moving closer to your console.
4. Remove obstructions
Interference can also cause frequent disconnects. Remove any objects between the controller and the console, such as laptops, metal shelving, and so on. If your Xbox is inside an entertainment center, try moving it outside to improve the connection.
5. Use a USB cable
If your controller does not pair using the buttons, try pairing it with a USB cable. Connect the other end of the cable to your controller and plug it into a USB port on your console, then hold the Xbox button on your controller for a few seconds.
6. Restart your console
To restart, press and hold the Xbox button (also known as the power button) in front of your system for 10 seconds to turn it off completely. Press it again to turn it back on.
After a power cycle of both devices, you should be able to pair your console and controller without it flashing.
7. Update the Xbox Firmware
Your Xbox controller has its unique firmware, which you should update regularly. If it does not receive these updates regularly, it may cause disconnection issues.
If your controller works, you can update it by tapping the Xbox button to open the Guide while your system is on, then go to Profile & System > Settings > Devices & Connections > Accessories.
Select your controller, the three-dot button, and finally, the Firmware version to check for updates.
Why does my remote play not work?
Check to see if your Windows PC, Mac, or mobile device has been updated to the latest version. If it hasn’t been updated to the latest version, launch [Xbox Remote Play] and follow the on-screen instructions to update the app.
How do I stop my Xbox remote play from lagging?
You may notice a delay in the audio in some cases. This problem can be caused by the device’s operating system, hardware, or Bluetooth headset, and I recommend using a wired headset plugged directly into your device to eliminate the delay.
How can I make my Xbox remote play work better?
Move your Xbox One or Windows 10 device closer to your wireless router. The closer your Xbox One console and device are to your router, the better the connection. Locate your wireless router in a central location without any form of interference, which can be caused by walls, floors, and metal objects.