The Xfinity brand has just one product line, which makes the Xfinity box an essential tool. The Xfinity box provides users with a high-quality video and audio transmission.
As an Xfinity TV owner, you might have problems with your TV cable box struggling to hold on to signals or playback features like pause, record, or rewind malfunctioning.
Perhaps you’ve spent so much time online browsing through guides to troubleshoot this problem. This article provides a detailed guide on the causes of the Xfinity box not working, connection issues, and how to fix the problems.
Causes of Xfinity Box Not Working Problem
Most Xfinity box problems are caused by a faulty connection or the set-top box malfunctioning, and a simple restart does the trick most times.
However, these are the reasons why your Xfinity box might not work:
- You did not plug the power cord correctly.
- Input or output cables have poor connectors.
- There’s a problem with your Settings.
- Cable stuck on a program.
- Connection problems.
How to Fix Xfinity Box Not Working
Kindly follow the steps below:
Double-check the power code
There is a high chance the problem lies in the power code as it is the most prevalent reason for the cable box not working. Ensure you correctly plug in both the power cord and the power inlet on the cable box. The cable box should be getting the right power to work efficiently.
Ensure that Cables are Snugly Plugged and Not Defective
The cable box has two main cables, the input, and the output cable. The input cable is responsible for transmitting signals from the server to the cable box, while the output cable transmits digital data from the Cable box to your TV. For both cables to perform their respective duties, you need to plug them in tightly. Ensure that the cable connectors are in good health
Restart Your Cable Box
Your cable box might not work well because it is stuck at some program. Restarting the cable box will solve the problem. You can restart your cable box through:
- Power button
- Device settings
- Help Menu
Here are three possible ways to restart your cable box:
Restarting The Cable Box Through The Power Button.
This method is the first go-to step to get your cable back to working correctly. You can switch off your cable box by using the remote or pressing and holding the power button on the Xfinity box for at least 15 seconds, and your cable box will restart automatically.
Restarting The Cable Box Through The Device Settings
Kindly follow the steps below:
- On the remote, press the Xfinity button.
- Use the left and right arrow button to navigate to Settings and press Ok.
- Navigate to the device settings and press ok.
- On the Settings menu, Click restart.
- A welcome screen will display, and the system will restart.
Restarting The Cable Box Through The Help Menu
Please follow the process below:
- Press the A button on your Xfinity remote control to access the help menu.
- Choose the restart option and press OK
- A confirmation message will pop up, press OK and choose restart again.
Your device restart process will start automatically. If either of the methods above fails to fix the problem, you might consider resetting your Xfinity box to a factory setting.
Reset Your Device
The reset method is one of the two common ways to fix most problems with the Xfinity box. However, we recommend you consider resetting only when restarting method fails because resetting erases all the previous data on the cable box and restores the system to factory settings.
Restarting the cable box only refreshes your system, and all your previously stored data are still intact. If you don’t mind losing saved data, you can reset your cable box to factory settings in two ways:
- Xfinity My Account App
- Restore Default Option
Reset Your Xfinity Cable Box Using the Xfinity My Account App
The Xfinity’s My Account Application is available on the Google play store and Apple store for Android and iPhone users, respectively. You must download and install the application on your device if you want to use this method to reset your Cable box. Follow the steps below to do a factory reset of your cable box using the app:
- Open the Application on your smart device.
- Go to the Overview menu and select the TV option.
- Select the device you want to troubleshoot.
- Choose the troubleshoot option and select contain
- Select system refresh and your Xfinity Cable Box will reset.
Resetting Your Xfinity Cable Box Using The Restore Default Option
This method is a reset option for users who want to perform a factory reset without using the app. You can perform the factory reset with the restore default option by following these steps:
- Please turn on your device by pressing and holding the power button of your cable box till the green light starts blinking.
- Press the Power and Menu buttons simultaneously on your remote to open the user settings.
- Navigate to find the Restore Defaults option.
- Press the Right button and click Ok to start the reset.
If you are still unable to make your Xfinity cable work at the end of it all, you might consider calling the Xfinity customer care line. A system reset will be done from their end.
Why Is My Xfinity Cable Box Not Having Signal?
Your Xfinity cable box might not be getting a signal because of bad weather, especially when there’s a downpour or heavy winds. It might also be because of some hardware issues.
You can restore the signal by quickly restarting or switching the cable box off for some minutes.
Why Do I Have To Reboot My Cable Box Every Time?
Your cable box is actively looking for updates and receives them independently without your consent. You can contact customer care if it usually interferes with your scheduled reset time. The daily reboot is essential and completely normal.
How Do I Update My Xfinity Box?
Your TV will occasionally offer you updated TV software and prompt you to update the software through an on-screen display. If you’re interested in the update, you can navigate the on-screen displays with your Smart TV remote or select the Update Now button in the email you received. You can also visit the Xfinity equipment website to log in using your Xfinity ID and password.