Fix Xfinity Stream not Working

Many users have experienced their Xfinity Stream app not working at one time or the other, so you’re not alone if you’re experiencing this for the first time. This article will discuss the possible fixes for the Xfinity Stream app not working. 

Causes of Xfinity Stream not working  

There are various reasons your Xfinity Stream app is not working; however, the reasons are peculiar to the kind of device you’re using with the app.

Some of the most common reasons for Xfinity Stream problems are: 

1. Outdated software

2. Incompatible device

3. Poor Internet connection 

How To Fix Xfinity Stream Not Working 

Here are a few fixes to apply if your Xfinity Stream is not working: 

1. Check WIFI Connection 

The Xfinity Stream app works with a data connection, so if there’s an issue with your data connection, the app will not work. 

Check that your WIFI connection is intact. You could also visit a different website to ensure that it is working.

2. Restart Device 

If there’s nothing wrong with your WIFI connection and your Xfinity Stream app is still not working, you might want to restart your device because the problem might be from your device’s operating system.

3. Reset Browser

You may be unaware, but your Xfinity Stream app may not be working because your browser setting is messing with the application.

Reset your browser settings. If you’re making use of the Chrome browser, follow these steps below to reset your browser:

For Windows:

Step 1: Select “Settings” from “More Options” in the top right corner.

Step 2: Navigate to the Advanced option.

Step 3: Choose Reset Settings under the Reset and Cleanup tab. 

For Chromebook, Linux, and Mac:

Step 1: From Settings, navigate to the “Reset Settings” option.

Step 2: Click on “Restore settings to their original default.”

4. Clear Application Cache and Cookies

If the above fixes have not been helpful, try clearing the application cache and cookies.

Here’s how to clear your cache and cookies for some devices: 

For Laptops:

To clear the Xfinity Stream app cache and cookies using a laptop, follow these simple steps:

Step 1: Launch Google Chrome.

Step 2: Navigate to History.

Step 3: Select “Clear Browsing Data” from the left pane and choose the Time range.

Step 4: Click on “Clear data.”

Step 5: Close your browser and then wait for two minutes.

For TV Boxes:

To clear the Xfinity Stream app cache and cookies using a TV Box, follow these simple steps:

Step 1: Navigate to the Xfinity Stream’s homepage by pressing the Xfinity button or home button on your remote.

Step 2: Click on the gear icon and press OK to navigate to Settings.

Step 3: Navigate to “Privacy,” click on “Clear cookies and Local Storage Data,” and press OK. You will get a confirmation message when the cache and cookies have been cleared.

For Android Phones:

Step 1: Long press the Xfinity Stream app icon until you see the settings option.

Step 2: Tap on the App info button you see.

Step 3: Click on the “Storage Usage” or similar option.

Step 4: Hit the “Clear data and Clear cache” option.

Step 5: Reset your internet settings and turn off your WIFI.

Step 6: Reboot your Mobile phone, connect to the internet and open the app again.

For iOS iPhone, iPad, and other Apple devices:

Step 1: Click on “App” and navigate the App settings.

Step2: Search for the “Clear cache and app data” option.

Step 3: Click on it to clear both app cache and app data.

Step 4: Reboot your phone.

Step 5: Login into the Xfinity app to see if it is working again.

Note: After clearing your cache and cookies, your Xfinity Stream app should be working now. 

5. Update your App and Devices

Using an outdated version of software often causes many issues. If you find any app not working on your device, check for updates for both the app and the device and install any newly available updates.

6. Hard Reboot

If you have tried all the fixes above and it still doesn’t work, try a hard reboot on your device. To do this, follow these simple steps:

Step 1: Press and hold both the “Power” and “Home” buttons simultaneously for 10 seconds.

Step 2: Release the buttons and hold down the “Power” button until the screen turns on.

Step 3: Try opening the app, and it should work fine.


If you have tried all of these fixes and none of them worked for you, you might want to contact Xfinity Stream support for help. 

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