Disney Plus offers a vast selection of shows. Users can access this streaming service on most internet-connected devices. Its programming includes various original documentaries, films, animated series, and short-form content.
Despite the undeniable popularity of Disney Plus, there are a plethora of stumbling blocks that could happen. It’s not applaudable when we encounter difficulties, and Disney Plus isn’t working right. Today, we will assist you with troubleshooting steps to get the popular application up and running in a matter of minutes.
Disney Plus Won’t Cast To TV? Here’s How to Fix it
Rectifying the problem of Disney Plus not casting to TV can be done in several ways. Try these steps to solve this problem.
Reinstall Disney Plus App
It would help if you began rectifying the problem by reinstalling the Disney Plus app. Reinstalling the application is the most accessible solution available to you. You should be aware that Disney Plus has a web app you can access through your browser.
The player’s app can be downloaded from the Microsoft Store. Try uninstalling and reinstalling the app if you find it difficult to cast Disney Plus to TV.
Update App
Running an app in an outdated version is not always a problem, although it may occasionally cause some difficulties. In cases where significant upgrades cause changes to the server-side components, it tends to cause problems if an update does not occur.
It would help if you always looked out for new versions of the Disney Plus app. Similarly, you can check to see if there are any upgrades to your hardware. To check for app updates on Disney Plus, follow this guide:
- Open Google Play Store.
- Click the icon that represents your profile.
- Click manage apps & devices.
- Click updates available.
- Look out for a Disney Plus update that you can install. If there is an update, you should click the Update button.
Delete Disney App’s Cache
Erasing the cache as well as the data of the app should help. The cache is generally reliable, although the data it stores can become corrupt as it ages. It is in your best interest to clear the app’s cache regularly.
While you are at it, you should probably also delete the app data. Deleting the app data will clear off all settings and the account information. After that, you’ll need to connect to your Disney Plus account. To empty the cache on your Android:
- Launch settings app.
- Enter the Apps icon.
- Search for the Disney Plus app in the list of all available apps.
- Select Storage & cache from the menu.
- Tap the Clear Cache button.
- You also have the option to pick ‘clear storage’ to begin afresh.
Check Servers
Since Disney Plus is an online service, we know that the company relies on its servers to provide its consumers with the content and services it offers. Checking the status of the Disney Plus server should be the first thing you do if you run into any issues with the service.
You may verify the current server status of the application by using third-party services, which also allows you to discover any problems that may be occurring. If the servers crash, you must wait until the team resolves the issue.
Resetting the Chromecast to factory settings
If trying to cast to a TV using Chromecast, you should consider resetting to factory settings. Regarding the firmware and the content already in the device, a factory reset on the Chromecast will take it back to the state it was in when you first purchased it.
If you do this, you will lose any new content you have added to the Chromecast and any preferences you have set. Resetting factory settings is one of the most proven solutions for fixing the problem. Please go with the steps that are listed below if you would want to run a factory reset:
- On your profile, click on the “Settings” tab.
- Go to the “System > About” menu option.
- Click on Factory Reset.
- Allow the Chromecast to finish powering back up completely.
- To set your Chromecast, follow the instructions that appear on-screen.
Checking Availability
Sometimes, when you attempt to cast a movie from the app, there is a chance that the content might not be accessible in your area. The servers used by Disney Plus may not be accessible in the location.
Check to see that you are using a device that can access the Disney plus app in one of the countries that it is available. Use any of the top virtual private networks (VPNs) on your Android TV to bypass geo-restrictions in countries worldwide.
Delete Chromecast Cache
You should delete your Chromecast cache if you are trying to cast to TV to no avail using Chromecast. If you own an Android TV with a Chromecast capability built-in, you can try clearing the cache on that device to fix any problems with the app.
Temporary errors may have developed on your system and disrupted Disney Plus. Such disruptions are capable of making it not work while casting on Chromecast. Follow the instructions below to remove the cache on your Chromecast:
- To begin, turn on your TV.
- Select the Menu option using the remote control.
- Navigate to the Apps menu and select the Show System Apps option.
- Look through the list until you find Chromecast built-in. Open it.
- Use the option labeled “Clear Cache” to erase the cache.
Contact Disney Plus Support Team
Contact the services support team if you have trouble casting Disney Plus on TV despite troubleshooting. If you were trying to cast using Chromecast and the error persists even after you have reset the Chromecast device, external assistance is required.
The best option is to contact the Disney Plus service center so that they may look into the matter. When reporting, describe the issues you are having while trying to cast and include a snapshot if possible. They will direct you in the process of resolving the issue.
