10 Ways to Factory Reset TCL Roku TV

TCL Roku TV offers you a great smart TV experience at an affordable price. With a wide range of apps and streaming platforms, you’re treated to a truckload of content for premium TV viewing.


While TCL Roku TV boasts many functionalities, it experiences glitches and other technical issues. Sometimes, a restart can correct some of these issues. In most cases, you may have to reset your Roku TV. In this guide, we’ll be considering different ways to reset TCL Roku TV.

Factory Reset TCL Roku

Perhaps you’ve tried a system restart or soft reset, or your TV isn’t responsive to remote; you may have to resort to a factory reset.

Most new Roku TVs usually have a reset button at the back of the TV. The older models feature a pinhole reset which is pressed on using a paperclip. Here’s how to factory reset your device with a reset button.

  • Unplug all cables except the power cord connected to the TV
  • First, find the reset button or pinhole reset on the TV
  • Press and hold down the reset button for a few seconds. For older TV models, use a paperclip instead. Continue holding the button till the status indicator dims.
  • Release the reset button
  • Television goes off
  • Restart the TV and follow the setup process

Reset Roku TV without a reset button

Perhaps your TV doesn’t have a reset button; you can follow these steps to reset your Roku TV.

  • Press the Mute and Power button at the same time
  • Still holding the buttons, disconnect the TV from the power source
  • Once TV restarts, release the buttons
  • Follow on-screen instructions to complete settings and sign in to your account.

Factory reset TCL Roku using the remote

Besides the hard reset method, you can reset your TCL Roku TV using the remote. Here’s how to do it.

  • Locate the Home button on your remote and press it
  • Scroll the menu and select Settings
  • Choose System
  • Select Advanced Settings
  • Select Factory Reset
  • Verify factory reset to proceed with the process. Then, enter the unique code provided in the given field. Once done, your Roku TV goes off and restarts.

Reset TCL Roku TV Without the TV Remote Control

If your Roku remote control is having issues or you misplaced it, follow the steps below to reset your TCL Roku TV without a remote control.

  • Carefully remove all the cables on your TCL Roku TV, excluding the power cord.
  • Check the lower part or back of your TV for the reset button.
  • Use your finger or a paper clip (most preferably) to press the reset button for at least 12 seconds.
  • While pressing the reset button, slowly remove the power cord.
  • Plug the TV back into the power source and release the button as soon as the startup screen comes up.

Unlike when you factory reset using a remote, you’ll not lose the important settings in the device.

How to Reset Your TCL Roku TV Using the Roku Remote App

Roku has its mobile app. If you don’t have the app, you can easily download it from Playstore or App store. It’s important first to connect your TV and Remote App to the same WiFi network.

To reset your TV using the mobile app, follow the steps below:

  • Download and install the Roku Remote app on the device you want to use as a remote.
  • Press the controller button to pair the Roku player with the app. This will enable the app to work as your TV remote. Select the settings button and then choose the option of the system.
  • Select the Advanced System Settings options and click on Factory Reset. A new screen will pop up asking if you want to reset the TV.
  • Click ‘confirm’. Enter your passcode which is a four-digit code. If you didn’t change the code, enter the default code which is 1234.
  • Your system will begin to reset.
  • You may require extra help while resetting your TV as you’ll need to press the ‘power’ and ‘mute’ buttons simultaneously since you’ll need to unplug the power cord while doing that.

Most importantly, if you don’t see the power indicator while doing the factory reset, ensure your TV is on. That way, you’ll be able to press the reset button until the TV powers off. It acts as an indicator that the reset is complete.

Reset Your TCL Roku TV Using Remoku.tv Web App

In addition, you can also reset your TCL Roku TV using the Remoku.tv web app. This app is used to control your Roku TV. Interestingly, you can use it from your PC, Tablet, Smartphone, Mac, etc.

The resetting process is akin to using the TV remote control. Both Remoku.tv and Roku App give digital access to your controller. The only difference is that Roku TV and Roku app must be connected to the same WiFi network while using Remoku.tv app if you are using an ethernet cable to access the internet connection on your TV.

The steps to follow when using Remoku.tv to reset TCL Roku TV include:

  • Go to Remoku.tv and sign in your the device you want to use as a remote.
  • Press the controller button to pair your Roku TV to the site. Press the settings button and then choose the option of the system.
  • Select the Advanced System Settings options and click on Factory Reset. A new screen will pop up asking if you want to reset the TV.
  • Click ‘confirm’. Enter your passcode to complete the process. Your TV will reset automatically.

How to Reset Video and Audio Settings on TCL Roku TV

If there’s no sound or videos are refusing to play on your TV, you’ll need to reset the video and audio settings. To do this, follow the steps below:

  • Open the Settings app and go to ‘system’
  • Choose advanced system settings
  • Select ‘factory reset’. Then, reset the video/audio settings.

It is important to note that this reset will only remove audio/video settings. Read the information that pops up on your screen to ensure that you don’t lose important data.

How to reset a frozen Roku TV

reset a frozen Roku TV

Your Roku TV could freeze due to outdated firmware, power malfunction, overheating or source power. There are various ways to fix a frozen Roku TV. Let’s consider some of these methods.

System Restart

Here’s how to perform a system restart on your TV.

  • Locate the Home button on your remote and press it 5 times.
  • Press the Up arrow once
  • Find the Rewind button and press it two times.
  • Press the Fast Forward button twice
  • This will initiate a restart which will begin within a few seconds.

Discharge your Roku TV

Instead of restarting your TV, perform a power cycle or do a hard reset to discharge your Roku TV. This will help fix any power malfunction. Here’s how to discharge your TV and resolve the freezing issue.

  • Press the power button to switch off your Roku TV.
  • Disconnect the TV’s cord from the main source.
  • Wait for some time to discharge power from the TV
  • Connect the TV cord back to the power outlet
  • Turn TV on and check if the freezing issue has been corrected.

Change the source

In this case, your TV might not be the issue but the viewing source. The source may malfunction when viewing a broadcast or using an online application. It’s best you change your source when this occurs. Here’s how to switch TV’s source.

  • Locate the source button on your remote and press it.
  • Scroll through the Source menu and select Live TV.
  • Press OK
  • Check that freezing has stopped. If freezing persists, try the next method.

Update your TV

Sometimes when TV freezes, it may be due to outdated firmware. Here’s how to check if your firmware needs updating.

  • Go to Home by pressing the button on the remote
  • Select Settings and press OK
  • Select System
  • Choose System Update
  • Select Check Now to check for updates
  • If your firmware needs updating, Update Now icon will show on your screen.

Check the connection cables

You might need to inspect your connection cables if the freezing problem isn’t associated with Live TV. Check your HDMI cables and power adapter. Here’s how to fix connectivity issues.

  • Unplug all HDMI cables
  • Unplug the power adapter
  • Pick a source and check that it’s not damaged or bent

Change HDMI cable ends

  • Connect the cables back to the ports mad ensure they’re tightly fixed.
  • Restart your TV and recheck the connection.

Disconnect speakers/headphones

Freezing may occur from speakers and headphones connected to your device. When your Roku TV freezes, consider disconnecting these sound devices. After unplugging the devices, try restarting the TV and check if freezing continues. If it does, you should try another method.

Clear cache on your Roku TV

Sometimes, your TV cache may be the cause of freezing. Clearing your TV should be the last method to try when you’ve tried other fixes. If your TV malfunctions after clearing the cache, you’ll need to contact the Roku support team.

How to reset network connection

If your Roku TV isn’t connecting to WiFi, you should consider resetting your network connection. Note that this only targets your network. It doesn’t affect other settings of your Roku TV. Below are the steps to take.

  • Go to Settings
  • Select System
  • Scroll through and select Advanced System Settings
  • Choose Network Connection Reset
  • Select Reset Connection. This erases all information concerning the WiFi network
  • Navigate to Settings
  • Select Network
  • Press Set up a new connection
  • Once again, enter your WiFi password

How to reset Roku Remote Control

To reset your Roku remote, you will need to unplug and plug in your Roku device. Furthermore, you will have to change the batteries and press and hold down the reset button for some seconds to pair the remote and Roku TV.

Typically, the remote shows a flashing light which indicates a pairing mode. Re-pairing takes about 30 seconds. You’ll see a pop-up notification on your screen once the reset is completed.

What if your Roku TV doesn’t have the factory reset option?

If your Roku TV shows a black screen or gets frozen, you will be unable to perform the factory reset using any of the methods.

Nevertheless, you can still reset your TV using any of the following options:

If your TV has a reset button:

  • Check for the hidden reset button on the connector panel of your TCL Roku TV.
  • Use a paperclip to press down the reset button for at least 10 to 12 seconds.
  • When the status indicator turns dim, release the button. Your TV will automatically go off.
  • Turn on the TV again and follow the setup wizard.

If your TV doesn’t have a reset button:

  • Simultaneously long-press the ‘power’ and ‘mute’ buttons on your TCL Roku TV.
  • While still pressing the buttons, unplug the TV from the power socket and plug it back again
  • When the startup screen appears, release the ‘power’ and ‘mute’ buttons.
  • Then, follow the setup wizard to complete the reset.

What If a Reset Doesn’t Work?

If you’ve tried all the different ways to reset your Roku TV and it doesn’t work, consider doing the following:

1. Update the TCL Roku TV Software

Most newer models of TCL Roku TVs will automatically update when connected to the internet if there is a new software version available.

To check if your TV is running the latest software version, go to Settings. Select system and check ‘system’. You’ll find the details there.

2. Contact Roku Customer Support if the Problem Persists

In rare cases, you may still experience system bugs even after you’ve reset and updated your TV software. The next best action to take is to contact a Roku technician. Luckily, if your TV is under warranty, they will direct you to an authorized Roku expert.

Frequently Asked Questions (FAQs)

Is there a reset button on a TCL Roku TV?

It depends on the TV model. The new models have a reset button, while the old ones feature pinhole reset.