Fix HBO Max Not Working on Roku

HBO Max is now available for Roku devices, making the platform more accessible to Roku users. Roku streaming device users can now watch their favorite HBO movies and TV shows on the big screen.

However, many users complain that the HBO Max app crashes after displaying the HBO logo and returns them to the Roku home screen. We’re going to fix that in this blog post.

How to fix HBO Max not working on Roku

If the HBO Max app on your Roku device stops working, try the following solutions:

1. Check HBO Max server

This is the first thing you should try before diving into troubleshooting. One of the first things you should do is make sure the HBO Max services are up and running.

HBO and HBO Max may not be operating because they are simply unavailable. You can check the DownDetector website or this link to see if HBO Max is experiencing a server error.

2. Check internet connection.

HBO Max may not function properly if your internet connection is down. You can troubleshoot your network to ensure a stable connection.

Refreshing your modem, router, switch, or another network device may help to remove bugs and resolve minor connection issues.

3. Run a speed test.

If your internet connection is sluggish, you should address the problem before moving on to the other solutions.

To connect to HBO Max and have it work efficiently, your internet must have a minimum streaming speed of 5 Mbps. Try running a speed test after refreshing the network devices to see if this is the case.

4. Update HBO Max App

If the HBO Max app is out of date, it may cause a slew of bugs. It can cause your logging session to expire quickly or log you out automatically. The steps for updating the HBO Max app on your Roku are straightforward.

To download and update the HBO Max app on your Roku streaming devices, follow the steps below.

• On your Roku remote, press the “Home” button.

• Go to “Settings” and then “System.”

• Select “System update.”

• Follow the on-screen instructions to download and install the most recent HBO Max app on your Roku streaming device.

5. Clear cache on HBO Max App

Another reason HBO Max isn’t working on your device is because of this. If the reason HBO Max isn’t working on your Roku TV is due to an excess of cache, you should clear the cache. To clear the cache of the HBO Max app on your Roku TV. Simply follow the steps outlined below:

• Turn on your Roku TV.

• On your Roku remote control, press the “Home” button.

• Select “HBO Max App” from the list.

• Select Clear cache.

• Turn off your Roku streaming device

6. Restart Roku and Router

Simply Unplug your device from the wall socket, reconnect it, and then turn it back on after 60 seconds.

This will perform a soft reset on your device and resolve any network issues. Check to see if the HBO Max Not Working issue on Roku has been resolved. Otherwise, proceed to the next step.

7. Update Roku Firmware

If your Roku isn’t updated to the latest version, you won’t be able to watch HBO Max. Follow the steps outlined below to upgrade your Roku.

• Activate your Roku streaming device.

• Press the “Home” button on your Roku TV.

• Navigate to the “Settings” section of the page.

• Navigate to “System >>System update.”

• Tap “Check Now” button to see if an update is available.

• If an update is available, the Roku streaming device will download and install it, then restart automatically when it is finished.

If the reason for HBO Max not working on the Roku device is due to the Roku device’s outdated firmware, the issue will be resolved after the reboot.

8. Upgrade Roku

The HBO Max app is only available on Roku 9.3 and later. You’ll need to upgrade if you want to watch HBO Max on an older Roku device that no longer receives updates.

9. Soft Reset Roku

To reset Roku softly, follow the steps below:

• Press the Roku remote’s home button 5 times.

• Now, press the Up button first, followed by the Rewind button twice.

• Wait a few minutes after pressing the fast forward button twice.

• Now, open the HBO Max channel and check to see if it’s now working perfectly.

10. Uninstall and re-install HBO Max channel

This method has been reported as a solution to the HBO Max Not Working problem on Roku by a number of Roku users. The following are the steps involved in this method:

• Launch Roku.

• On the Remote, press the Home button.

• Click on ‘Streaming Channels.’

• Click on ‘Channel Store.’

• In the list, look for HBO Max channel and press ‘OK’ button on your remote.

• Finally, click on the ‘Remove channel’ button.

• Confirm that you want to remove the HBO Max channel from Roku.

• Restart your Roku device.

• Once Roku is turned on, press the Home button on the remote once more.

• Type HBO Max into the search box and search for it.

• Now, add the channel and test it to see if it’s working properly. If not, proceed to the next method.

11. Disable VPN

HBO Max on Roku is only available to residents of the United States. As a result, if you use a VPN to disguise your location or for any other reason, you will be unable to watch HBO Max on Roku. You must disable VPN to resolve the HBO Max Not Working issue on Roku.

12. Hard Reset Roku

If the problem persists, it’s time to step things up a notch and use a more advanced reset option, which is as follows:

• Start your Roku device and navigate to the settings menu.

• Go to the system and select Advanced settings.

• Now, select Factory Reset and examine its settings.

• Wait while you press “Yes.”

• Once the reset is complete, relaunch HBO Max.


Roku devices are great for watching your favorite shows and movies on the go, but they are not without flaws. This Roku troubleshooting guide will resolve the most common issues, but if you’re still stuck, you can contact Roku support.

We hope you are able to resolve your issue. You can also check How To Hook Up Roku To TV Without HDMI.